Please refer to the latest updated chart at https://cozymatic.com/pages/shipping for shipping lead time, counting from order confirmation.

The tracking status ‘In Transit’ means that your goods are on its way to be delivered. the delivery has been lodged by the sender and is currently being processed through our network. The next tracking term you should see will be ‘Delivered’.

Before dispatch, COZYMATIC will carefully check and pack your product, and this process might take up to 2 weeks. (For Australia and New Zealand it can take up to 3 weeks due to evolving COVID situation and fumigation policy.) Dispatch is included in delivery lead time, and once it is handed cover to COZYMATIC's delivery partners, your order will become trackable and tracking link will be sent by email or sms. Therefore please don't worry in case you only receive order confirmation email since we are preparing your parcel for dispatch.